Refund policy

Return & Refund Policy

Last updated: March, 12th, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

Certain types of items cannot be returned, including:

  • Items marked as final sale

  • Perishable goods

  • Personal care items that have been opened or used

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the problem

  • Clear photos of the item and packaging

We will review the case and, if approved, offer a replacement or full refund.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Shipping costs are non-refundable.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this time, the order may already be in processing and cannot be canceled.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: [utilityo.contact@gmail.com]

We will respond within 1–2 business days.